The error codes below can be resolved without returning a device back to Touchpoint Payments
| Error
Code |
Error |
Solution |
|
|
|
| 100 |
Transaction declined by bank / blocked card |
Try another card |
|
|
|
| 109 |
Merchant ID / Terminal ID / Serial number mismatch |
Please validate these settings on
the iVeri server |
|
|
|
| 399 |
Incorrect date and time on POS – Please update POS
parameters [ FUNC + 1] |
|
|
|
|
| 902 |
Device deactivated on server |
Please forward serial number to us to activate |
|
|
|
| 921 |
Invalid data authentication |
Please insert the card and process
PIN based transaction |
|
|
|
| 908 |
Unknown host |
Please insert the card and process PIN based transaction |
|
|
|
| 909 |
Various errors |
Please try PIN based transaction. If still fails please call Touchpoint
to further investigate before shipping back to us |
|
|
|
| No terminal params |
|
Please download terminal parameters [ FUNC + 1] |
|
|
|
| Connect fail |
|
Please try another SIM card or switch to WIFI |
|
|
|
| Attach COMM fail |
|
Please try another SIM card or switch to WIFI |
|
|
|
| Other Error |
APN issue |
Please check if “backspace” is correct in COMMS settings |
|
|
|
| Invalid Params |
APN issue |
Please check if “backspace” is correct in COMMS settings |
|
|
|
| Error 122 |
Track 2 missing |
Check with iveri server if Track 2 is captured correctly |