BackOffice User Guide * ** This document details the functionality available in Backoffice for merchants. The merchant interface (URL) to be accessed depends on the acquirer in which the merchant has an agreement with.

* General Requirements * ** iVeri Lite implementation consists of doing a submission of a form post to the Gateway endpoint while including all required/mandatory parameters. Applicable Parameters to be passed in the request are common to all the integration methods supported on iVeri Lite, and elaborated in this documentation. The list of applicable parameters can be found None [1] here [1] /knowsystem/parameters-14

Transaction – Subsequent Transaction * ** Purpose - * To take further action on a transaction which has already been successfully processed. You can convert an Authorisation to a Sale or process a sale Refund. Action: * Click on the appropriate Application ID in which you can view transactions that have been processed. Once the transactions details are displayed you, perform refunds, or do a debit Action: * Select the Date on which the original transaction took place from the drop down menu or select a period if you are not sure of the exact date and click on Search. This will bring up a summary list of all the transactions which match your search selection. Action:  * Scroll through the summary list until you find the transaction you want to take the action on. To make sure that it is the

Gateway Release Notes V 4.130 * ** / Hosted Gateway: /* Date: 21/05/2023 Start Time: 20:00 UCT +2 Duration: 2-4hrs Expected Downtime: 5-10mins. / Nedbank Gateway:  /* Date: 11/06/2023 Start Time: 20:00 UCT +2 Duration: 2-4hrs Expected Downtime: 5-10mins. Enhancements * Compliance – Mastercard Edits* MCI: Edit 7 - TermPOS The Terminal Operating Environment value in POSDATA element has been updated from value “5” to “0” for instances where POSEntryMode is set to “01 Amendments have been made on DE 123 for MasterPass Pin authenticated transactions. Backoffice 2 * The inclusion of the "View All" option for Batch users together with the ability to view transactions performed under specific users has been introduced. With this change it is now possible for users to view and do subsequent actions

Download File – By File * ** Purpose *– To download a selected file by a specific file name. Action: * From the main menu, the user will navigate to: Batch - Download File - By File.* Action: * Select the date range that the file was created/uploaded by manually changing the default dates above or clicking on the calendar icon next to each date and select each date in the calendar that is displayed. Then click on Search. The result of your search will then be displayed. Action: * Select the filename of the file you want to download. The following page will be displayed. Your selected file is displayed for you to download. Click on "Download". Select the file format you wish to obtain from the drop down (either the default Fixed File Text format or XML) and then click on Download. You can n

3D Secure * ** 3D secure is an XML-based security protocol for online credit and debit card transactions. 3D Secure adds an authentication step for online payments, making it possible for cardholders to authenticate their online transactions with their card issuers, using a password or OTP. Benefits of using 3D secure * Reduces fraudulent debit & credit card transactions processed through online platforms Gives the merchants and acquiring bank liability protection 3D secure providers * CyberSource Bankserve 3D secure with iVeri * High: 3D secure – If a merchant is deemed high risk, the acquiring bank can set merchants on this level. Merchants that want lowest possible risk can also opt for this level. Medium: 3D secure/attempted- This option gives merchants a broader reach in the cards the

Reconcilation* **

The iVeri range of payment solutions, developed by iVeri Payment Technologies (Pty) Ltd provides proven credit card payment solutions for businesses that have online or physical presence. LIte is an online payment product.

Add User * ** / Purpose /* - To add/capture the details for a new user. Add%20User%201 [1] / Action /*: Hover over to Users. The following screen will appear. Select “Add New User”. Fill in all the mandatory fields (marked [*]) and click on “Save changes”. A resultant message will be displayed. Add%20User%202 [2] [1] /web/image/328063-ed041e27/Add%20User%201.png?access_token=ae68e030-1a16-449e-ae01-8cfc560786a7 [2] /web/image/328062-c9d6b89e/Add%20User%202.png?access_token=0bc92ab9-ddd1-427e-b153-fa7d42d52a5e

/ Nedbank Gateway /* – Applicable for Nedbank acquired merchants located in South Africa, Zimbabwe, Namibia, Lesotho and Swaziland Website * URL * Port * BackOffice *   [1] https://backoffice.nedsecure.co.za/   443 * Lite   [2] https://portal.nedsecure.co.za/Lite/Authorise.aspx   Authorization Information   [3] https://portal.nedsecure.co.za/Lite/AuthoriseInfo.aspx   / CIM Hosted Gateway /* – Applicable for merchants acquired by CIM Finance in Mauritius Website * URL * Port * BackOffice *   [4] https://backoffice.merchant.cim.mu/   443 * Lite   [5] https://portal.merchant.cim.mu/Lite/Authorise.aspx   Authorization Information   [6] https://portal.merchant.cim.mu/Lite/AuthoriseInfo.aspx   / CSC Hosted Gateway */– Applicable for merchants that acquired by banks af